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Policy and Accreditations

Delivery Policy:

Ordering times for Solar Thermal, PV and Heat Pump equipment are typically 2-4 working weeks. Equipment is usually delivered by our installation team at the time of installation. If delivery by GrEnergy is not possible (perhaps due to weight or handling restrictions) then we will arrange for goods to be delivered directly at a mutually agreed time.

Lead times for equipment installation are dependent upon the workload of our installation teams at the time of ordering but will usually be within 2 – 4 weeks from the date of ordering. An installation date will however be agreed at the time of order.

Website - Privacy & Data Use:

GrEnergy’s privacy policy is that we do not store financial details, nor do we share customer details with any third parties. Most payments to us are processed by Bacs, therefore financial details are not held by GrEnergy.

Refund/Cancellation Policy:

Please see our 'Terms and Conditions of Sale', copies of which are available on request.

Full Terms & Conditions:

GrEnergy’s full Terms and Conditions of Sales are available on request.